Refund policy

Green Experience — Return & Refund Policy

Thank you for shopping with Green Experience. We take pride in offering high-quality modular garden beds and kitchen composters. While we hope you love your purchase, we understand that sometimes a return may be necessary. This policy is designed to be clear, fair, and easy to follow.


1. Final Sale on Promotional Orders

Orders placed with any promotion, discount, bundle deal, or free shipping offer are considered Final Sale and are not eligible for returns or refunds once shipped.

This includes, but is not limited to:

  • Black Friday / Cyber Monday
  • Seasonal sales
  • Holiday promotions
  • Discount codes
  • Automatic discounts
  • Free shipping promotions
  • Percentage-off or dollar-off deals

We adopt this policy because promotional orders often involve significant discounts, lower margins, and higher shipping costs due to the size and weight of our products.

Defective or damaged items are still fully covered (see section 7).


2. Standard 90-Day Return Policy (Non-Promotional Orders)

For orders placed without any promotion, discount, or free shipping offer, we offer a 90-day return window from the date of delivery.

If you are not fully satisfied with your purchase, we're here to help.


3. Eligibility Criteria for Returns

To qualify for a return under the 90-day policy:

  • The item must be unused and unassembled
  • It must be in the same condition in which it was received
  • All items must be in their original packaging
  • All accessories, manuals, and included hardware must be present
  • Proof of purchase (receipt or order number) is required

Please note: Once a product has been assembled or used, it is no longer eligible for return.


4. Return Process

To initiate a return (non-promotional orders only):

  1. Email us at hello@greenexperience.ca within 90 days of delivery.
  2. Our team will confirm your eligibility and provide return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided by our team.
    • We strongly recommend using a trackable shipping service.


5. Shipping Costs for Returns

For standard (non-promotional) returns:

  • The customer is responsible for all return shipping costs.
  • Original shipping fees are non-refundable.

Exceptions apply only if the return is due to a defective item or an error on our part.


6. Refund Processing

Once your return is received and inspected:

  • Refunds will be issued to the original payment method
  • Please allow up to 5 business days for the refund to appear
  • Processing times may vary depending on your financial institution


7. Damaged or Defective Items (Fully Covered)

If your order arrives damaged or with a manufacturing defect:

  • Contact us within 7 days at hello@greenexperience.ca
  • Please include photos or videos for quick verification
  • We will cover the cost of return shipping (if required)
  • You may choose between:
    • A full replacement
    • A full refund

We stand behind the quality of our products and will always ensure you are taken care of in these situations.


8. Exchanges

If you wish to exchange an item (size, model, or color):

  • Contact us first to confirm availability
  • Exchanges follow the same eligibility rules as returns
  • Shipping costs are the responsibility of the customer, except in cases of defects or errors


9. Contact Us

For any questions or assistance, we're here to help:

📧 hello@greenexperience.ca

We aim to respond within 24–48 hours.


10. Policy Updates

Green Experience may update this policy at any time. We encourage customers to review this page periodically.


Thank You for Choosing Green Experience

We appreciate your trust and support, and we’re committed to providing products that help you grow and enjoy your garden for years to come. 💚🌱