Shipping policy

Shipping Policy

At Green Experience, we are committed to providing convenient and transparent shipping options for our valued customers. Please review the following shipping policy details before placing your order:

We are pleased to offer free delivery on all local orders within a 30 km radius of Vancouver Downtown. This complimentary service applies to addresses within the designated area and ensures a convenient and hassle-free shopping experience for our valued customers.

Flat Rate Shipping:

For orders outside the specified delivery area, flat shipping rates and delivery times will apply. We strive to provide competitive shipping rates and reliable service to all destinations, ensuring that your order reaches you in a timely manner.

Please note that the flat-rate shipping fee will be calculated using third-party shipping carries at checkout based on the delivery address provided and the quantity of products ordered.

Shipping Times:

  • Orders are typically processed and shipped within 1-2 business days.
  • Estimated delivery times will vary depending on the shipping destination and carrier services. Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

Shipping Carriers:

  • We work with reputable third-party shipping carriers to ensure reliable and timely delivery of your orders, including Canada Post and UPS.

International Shipping:

  • At this time, we only offer shipping within Canada. We do not currently ship internationally.

Order Tracking:

  • Customers will receive tracking information via email once their order has been shipped. Please use the provided tracking number to monitor the status of your shipment.

Shipping Restrictions:

  • We are unable to deliver to P.O. boxes or APO/FPO addresses.
  • Please ensure that the shipping address provided at checkout is accurate and complete to avoid any delays or delivery issues.

Shipping Updates:

  • In the event of any shipping delays or issues, we will make every effort to communicate updates and provide assistance to ensure a satisfactory resolution.

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at hello@greenexperience.ca

Thank you for choosing Green Experience. We appreciate your business and look forward to serving you again soon.