Shipping policy
Shipping Policy
At Green Experience, we aim to make shipping as simple, transparent, and reliable as possible. Please review the information below before placing your order.
Free Shipping
We offer free standard shipping on orders of $450 CAD or more within eligible Canadian destinations.
The free shipping option will automatically appear at checkout when your order qualifies.
Some remote or difficult-to-service locations may be subject to additional shipping restrictions or charges.
Standard Shipping
For orders under $450 CAD, shipping costs are calculated at checkout based on factors including:
- Delivery destination
- Package size and weight
- Products and quantities ordered
- Available carrier services
The applicable shipping options and rates will be displayed before you complete your purchase.
Local Delivery
Green Experience may offer local delivery within select areas of Metro Vancouver.
When local delivery is available for your address, the option and any applicable cost will be displayed at checkout.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or statutory holidays will normally begin processing on the following business day.
During promotional periods, holidays, or periods of high order volume, processing may take slightly longer.
Delivery Times
Estimated delivery times vary depending on your location and the carrier selected.
Any delivery estimates provided at checkout or through tracking information are estimates only and are not guaranteed by Green Experience.
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
Shipping Carriers
We work with established third-party shipping and logistics providers to deliver orders throughout Canada.
The carrier used for your order may vary depending on the destination, package size, product type, and available shipping service.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
Please allow some time for the carrier's tracking system to update after your shipment has been processed.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your order.
If an incorrect or incomplete address results in a shipment being returned, redirected, or subject to additional carrier charges, additional shipping costs may apply.
If you notice an error in your shipping information, contact us as soon as possible at hello@greenexperience.ca.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
P.O. Boxes
Some Green Experience products are too large to be delivered to P.O. boxes.
If a carrier cannot deliver your order to the address provided, our team may contact you to request an alternative delivery address.
Shipping Delays
Although we work closely with our shipping partners, delays caused by carriers, weather, transportation disruptions, peak-season volume, or other circumstances outside our control may occasionally occur.
If your shipment appears significantly delayed, please contact us and our team will assist you in reviewing the shipment status.
Damaged Shipments
If your order arrives visibly damaged, please contact us within 7 days of delivery at hello@greenexperience.ca.
Include:
- Your order number
- Photos of the packaging
- Photos or videos of the damaged product
Our team will review the issue and help determine the appropriate resolution.
For additional information regarding damaged or defective products, please review our Return & Refund Policy and Green Experience Guarantee.
International Shipping
At this time, orders placed through greenexperience.ca are shipped within Canada only, unless otherwise arranged directly with Green Experience.
Questions?
If you have any questions regarding shipping or an existing order, please contact us at:
We aim to respond within 24–48 hours.
Thank you for choosing Green Experience. 💚🌱
